Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors
The hospitality industry includes a wide range of businesses, including restaurants, bars, hotels, resorts, casinos, cruise ships and theme parks. The key trait that all these businesses share is that they all host people coming to eat, drink, sleep and be entertained; that is, they offer hospitality. Businesses in the hospitality industry are almost all labor intensive. While modern technology and automation have certainly changed many aspects of how establishments serve and entertain people, unlike the manufacturing sector, in most cases it still takes a lot of hands to make things run smoothly in the hospitality industry.
Wait staff and Bartenders
Waiting staff are those who work at a restaurant or a bar, and sometimes in private homes, attending customers—supplying them with food and drink as requested. A server or waiting staff takes on a very important role in a restaurant which is to always be attentive and accommodating to the guests. Each waiter follows rules and guidelines that are developed by the manager. The main rule is to always stay busy. Wait staff can abide by this rule by completing many different tasks throughout his or her shift. Such as food-running, polishing dishes and silverware, helping bus tables, and restock working stations with needed supplies.
A bartender is a person who serves beverages, behind a bar in a pub, tavern or restaurant. A bartender’s work is to tend, mix and servescocktails and other drinks, mainly alcoholic beverages to customers. It is said that how well and organized a bar is speaks volumes of thebartender.
Food Preparation Staff
Food is a huge part of the hospitality industry, and it takes lots of employees to operate a kitchen in almost any type of restaurant. The job titles will vary depending on the type and class of the restaurant, but typical job titles include baker, cook, line cook, short-order cook, sous chef, chef, prep chef, head chef and sommelier, or wine specialist.
Support staff are an essential part of the hospitality industry. Support staff range from maintenance staff, such as carpenters, electricians and plumbers, to cleaning staff, such as dishwashers, maids, housekeepers and janitors. Support staff also includes general and administrative staff, such as ticket takers, valet parking attendants, concierges, bellhops, desk clerks, reservations clerks, bookkeepers, accountants, guest service representatives and room service staff.
Sales and Marketing Staff
All hospitality-related businesses need a steady stream of customers to survive, and that is the role of the sales and marketing staff. Job titles in sales and marketing include public relations coordinator, public relations manager, sales manager, marketing manager, sales and marketing coordinator, corporate sales manager, group sales manager, wedding coordinator and special events manager.
All of these hard-working employees obviously require managing, and executives and managers of all stripes meet this need in the hospitality industry. Typical titles include general manager, manager, director of hotel operations, director of maintenance, director of sales, director of marketing, executive chef, director of food services, banquet manager, catering manager, human resources manager, chief financial officer, chief information officer and IT manager.